IMPORTANT! Read all of this BEFORE completing this form.
Are you experiencing issues with licensing and availability of Adobe CC products in your Adobe Account?
Even if you have already followed this documentation, please sign out of Adobe CC and back in following the steps in the documentation linked below carefully. Pay close attention to Step 4 in the documentation. Be sure to select your school account and not your personal account.
https://itac.txstate.edu/support/adobecreativecloud/install.html
If you can login but receive an error message when attempting to install, you likely need to update your operating system.
Windows Update can be run by searching "Windows Update" in the Windows menu. A link for the update to Ventura, the most stable current release, is below. Be sure to use Safari to open this link.
https://apps.apple.com/us/app/macos-ventura/id1638787999?mt=12
The issue may be that your computer does not meet the minimum requirements.
If your Mac is older than 2015, you probably can’t install the minimum required operating system.
https://helpx.adobe.com/creative-cloud/system-requirements.html
If your computer does not support Adobe CC, Big Sur, or the latest Windows Update, please inform your professor immediately. You may be eligible for laptop checkout.
