SJMC Student Adobe CC Troubleshooting Assistance Request : School of Journalism and Mass Communication : Texas State University

IMPORTANT! Read all instructions below BEFORE completing this form.

Are you experiencing issues with licensing and availability of Adobe CC products in your Adobe Account?

Even if you have already followed this documentation, please sign out of Adobe CC and back in following the steps in the documentation linked below carefully.

Install Adobe CC Apps

If you can login but receive an error message when attempting to install, you likely need to update your operating system.

Windows:

Windows Update can be run by searching "Windows Update" in the Windows menu.

macOS:

A link for the update to Sonoma, the oldest version of macOS that consistently supports their products, is below. Be sure to use Safari to open this link.

https://apps.apple.com/us/app/macos-sonoma/id6450717509

The issue may be that your computer does not meet the minimum requirements.

If your Mac is older than 2018, you probably can’t install the minimum required operating system.

https://helpx.adobe.com/creative-cloud/system-requirements.html

If your computer does not support Adobe CC, macOS Sonoma or the latest Windows Update, please inform your professor immediately.

Name *

TXST Email *

Course Number and Section *

Computer Brand (Apple, Dell, HP, Lenovo, etc) *

Model (And year if Macbook) *

You can find this info in "About this Mac" in the Apple menu at the top left corner of your screen.

Issue

Can't log into Adobe.com to download Adobe CC

Was able to log into Adobe.com but Adobe CC apps aren't available

Received an alert that my free trial was up

Other

Please add any relevant details below

Is your Operating System compatible with Adobe CC? *

Yes, I made sure my operating system is compatible.

No, I didn't check that.

Yes, I checked but my operating system is not compatible.

Please use the documentation above to check your operating system before submitting this form.

If your computer or operating system is not compatible, please do not submit this form.

Please determine if you can update to a newer version of your operating system that is compatible. If you have a Mac that is more than 6 years old, its not likely that you can update to a newer version of macOS.

Did you follow the documentation linked above before completing this form? *

Yes, I read all of the documentation above and followed all of the steps

I did not.

Please use the documentation above before submitting this form.

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